The best way to prevent dirt is to stop it from entering the living or office space in the first place. An effective entrance matting area significantly reduces the amount of sand, dust, moisture, and other dirt particles brought inside, thereby making an important contribution to preserving the carpet’s value over the long term.

To the Porta product page:

Coir rugs should be vacuumed regularly, thoroughly, and slowly, depending on use and the amount of dirt brought in. In private living areas, vacuuming once or twice a week is usually sufficient. In offices, entrance areas, meeting rooms, or other heavily used zones, daily or several-times-weekly cleaning may be necessary.

The vacuum cleaner should be guided in calm, overlapping passes. Walkways, areas in front of doors, under tables, and around seating furniture require particularly careful attention. Quick, superficial vacuuming removes only some of the dirt; slow vacuuming gives the brush roller and airflow time to loosen sand and dust from the dense woven structure.

The rug may only be vacuumed when dry. Damp dirt is harder to pick up and can be worked deeper into the weave by the movement of the brushes. After liquid has been spilled or a damp spot treatment has been carried out, the area must first be well ventilated and allowed to dry completely.

For periodic refreshing, a professionally performed low-moisture process may be suitable. Depending on the product, construction, and installation method, a controlled yarn-pad or dry-foam process may be appropriate. The cleaning product and method must first be tested on a small, inconspicuous area.

Full-surface spray extraction is generally not recommended for coir. Excessive water can cause rippling, dimensional changes, colour changes, or damage to the subfloor. If damp treatment is unavoidable for heavy localized soiling, it should be carried out by a professional service using the smallest possible amount of liquid, immediate extraction, and rapid technical drying.

Natural-textured structure and fibre shedding

Coir is a natural material. Slight variations in colour, fibre thickness, lustre, and weave pattern are part of its characteristic appearance. During the initial period of use, individual short fibres may come loose. These should be vacuumed up and not pulled out of the weave by hand.

Moisture and dimensional stability

Spilled liquids must be absorbed immediately. The rug must not be soaked, flooded with water, or subjected to heavy mechanical treatment while damp. After any damp treatment, it must be dried quickly and evenly.

Furniture, castors, and mechanical loads

Furniture should be fitted with clean, sufficiently large, undamaged glides. Grains of sand beneath the glides can place considerable stress on the firm surface when the furniture is moved. Chair castors should only be used on coir qualities explicitly approved for this purpose; otherwise, a suitable protective underlay is recommended.

Indoor climate

A largely constant relative humidity of approximately 45 to 60 percent helps maintain the dimensional stability of the natural fibre. Extreme dryness, persistently high humidity, and significant short-term fluctuations should be avoided. With underfloor heating, particular care should be taken to ensure that the indoor air does not become permanently too dry.

Edgings made of linen, wool felt, or leather react differently to moisture and cleaning agents than the coconut surface. Loose dirt can be vacuumed using a narrow smooth nozzle or with reduced brush action. The rotating roller must not operate directly on seams, woven edges, and edgings for an extended period.

Fresh liquids must be absorbed immediately with a white, absorbent cloth. Do not rub; instead, dab from the outside inwards. Never apply water or cleaning agents directly to the edging.

Linen and felt edgings may only be moistened very sparingly. Thorough wetting can cause water marks, deformation, or color changes. Leather must not be treated with carpet cleaning products; use only a suitable colorless leather-care product after testing it first on an inconspicuous area.

If the coconut surface and edging are both affected, or if the soiling is oily, strongly staining, or extensive, we recommend a professional assessment.

For periodic refreshing, deep cleaning, or the treatment of larger and stubborn stains, we recommend having the work carried out by a professional carpet-cleaning company experienced in handling natural fibres.

Before beginning the work, the cleaning company should be informed about the carpet’s material, construction, edging, and installation method. The cleaning method and cleaning agents should first be tested in an inconspicuous area.

For gentle, full-surface refreshing, the yarn pad method may be suitable. Spray extraction should generally be used only partially on natural fibres and only when necessary. The fibre should be worked in one direction and then dried quickly. 

Are you unsure how to treat a stain, or do you need a recommendation for the regular care of your carpet? Please contact us, if possible, before using cleaning products or carrying out intensive treatment.

If possible, please have the following information ready:

• Product name and material of the carpet
• Age and approximate size of the stain
• Known cause of the soiling
• Treatment already carried out
• Current photos taken in daylight

The sooner we can assess the situation, the better we can avoid unsuitable treatment steps and potential consequential damage.

You can reach our cleaning hotline at +41 62 919 86 66

For periodic refreshing, deep cleaning, or treating larger and stubborn stains, we recommend having the work carried out by a professional rug-cleaning company experienced in handling natural fibres.

Before work begins, the cleaning company should be informed about the rug’s material, construction, edging, and installation method. The cleaning method and cleaning products should first be tested in an inconspicuous area.

For gentle, full-surface refreshing, the yarn-pad method may be suitable. Spray extraction should only be used on natural fibres when necessary and preferably on a partial basis. The fibres must be worked exclusively in one direction. The rug must then be dried quickly and completely.

In Switzerland, we work with a cleaning company specialising in high-quality rugs. Your rug can be brought directly to us in Langenthal. We can also arrange collection on request.

Upon receipt, the rug will be inspected and the appropriate cleaning method determined. You will then receive a cost estimate. Cleaning will only be carried out after your approval. Once completed, the rug can be collected in Langenthal or delivered back to you.

The best way to prevent dirt is to stop it from entering the living or office space in the first place. An effective entrance matting area significantly reduces the amount of sand, dust, moisture, and other dirt particles brought inside, thereby making an important contribution to preserving the carpet’s value over the long term.

To the Porta product page:

MAGLIA should be vacuumed regularly with a smooth, clean vacuum nozzle, depending on its use. In private living areas, vacuuming once or twice a week is usually sufficient. Set the suction power so that loose particles are picked up without lifting the loops or edges excessively.

Move the nozzle slowly over the surface without applying pressure. Do not use a rotating brush roller, and avoid catching the nozzle on individual loops, thread ends, or edges. Areas beneath furniture, as well as the floor around and underneath the rug, should also be cleaned regularly.

The rug should be carefully turned over from time to time. Loose dirt particles will then fall onto the floor and can easily be vacuumed up. If a suitable rug beater is available, dust can be gently beaten out of the rug. Always adequately support MAGLIA and do not shake it vigorously by a single edge or pull on it.

After turning over or beating out the rug, check and vacuum the rug backing and the floor beneath it. Do not put the rug back until the floor and rug are completely dry and free of sharp-edged particles.

Periodic deep cleaning should be carried out exclusively by a professional company experienced in cleaning hand-crafted rugs and plant-based natural fibres. Full-surface wet cleaning or spray extraction is not recommended. The cleaning method and cleaning agents must be tested in an inconspicuous area, and the amount of moisture limited to a minimum.

For private residential use only

In accordance with the care instructions, MAGLIA is intended exclusively for domestic use. Heavily trafficked commercial areas, office chairs, intensive walkways, and high point loads can place excessive strain on the open structure.

Turn regularly

Occasional turning loosens dust, sand, and other loose particles from the spaces between the strands, allowing them to fall onto the floor. Then vacuum the underlying surface thoroughly. If a rug beater is available, MAGLIA can be beaten carefully, without applying strong pulling force.

Knitting and thread connections

Protruding fibre ends, stitches, or loops must not be pulled out or cut off. Avoid sharp-edged furniture glides, claws, hook-and-loop fasteners, and other objects that may get caught in the structure. Furniture should be lifted rather than dragged across the rug.

Moisture and room climate

Liquids must be absorbed immediately. The rug must not be heavily soaked or rubbed, brushed, or beaten while damp. Maintaining a relative humidity of approximately 45 to 60 percent as consistently as possible supports the balanced behaviour of the natural fibre. After any damp treatment, the rug and underlying surface must be well ventilated and dried completely.

If MAGLIA has a separate edging or an additional finish, it must be handled with particular care. Remove loose dirt with a narrow, smooth nozzle and reduced suction power. Do not let the nozzle catch on seams, stitches, or joins.

Immediately absorb fresh liquids with a white, absorbent cloth. Do not rub; instead, dab from the outside toward the center. Never apply water or cleaning products directly to the edging or the transition to the Fiqué structure.

Linen or felt edging may only be moistened very sparingly. Leather must not be treated with carpet-cleaning products; use only a suitable colorless leather-care product after testing it first on an inconspicuous area.

If the structure, join, and edging are all affected, or if the soiling is oily, strongly staining, or extensive, we recommend a professional assessment.

For periodic refreshing, deep cleaning, or treating larger and stubborn stains, we recommend having the work carried out by a professional carpet-cleaning company experienced in handling natural fibres.

Before work begins, the cleaning company should be informed about the carpet’s material, construction, edging, and installation method. The cleaning method and cleaning products should first be tested in an inconspicuous area.

For gentle, full-surface refreshing, the yarn-pad method may be suitable. Spray extraction should generally be used only partially on natural fibres and only when necessary. The fibre should be worked in one direction and then dried quickly. 

Are you unsure how to treat a stain, or do you need a recommendation for the regular care of your carpet? Please contact us, if possible, before using cleaning products or carrying out intensive treatment.

If possible, please have the following information ready:

• Product name and material of the carpet
• Age and approximate size of the stain
• Known cause of the soiling
• Treatment already carried out
• Current photos taken in daylight

The sooner we can assess the situation, the better we can avoid unsuitable treatment steps and potential consequential damage.

You can reach our cleaning hotline at +41 62 919 86 66

For periodic freshening, deep cleaning, or treating larger and stubborn stains, we recommend having the work carried out by a professional rug-cleaning company experienced in handling natural fibres.

Before work begins, the cleaning company should be informed about the rug’s material, construction, edging, and installation method. The cleaning method and cleaning products should first be tested in an inconspicuous area.

For gentle, full-surface freshening, the yarn pad method may be suitable. Spray extraction should only be used on natural fibres when necessary and preferably on a partial basis. The fibres must be treated in one direction only. The rug must then be dried quickly and completely.

In Switzerland, we work with a cleaning company specialising in high-quality rugs. Your rug can be brought directly to us in Langenthal. We can also arrange collection on request.

Upon receipt, the rug will be inspected and the appropriate cleaning method determined. You will then receive a cost estimate. Cleaning will only be carried out after your approval. Once completed, the rug can be collected in Langenthal or delivered back to you.

PORTA must be vacuumed regularly, thoroughly, and slowly. How often this is necessary depends on the location, weather, number of daily foot traffic, and the size of the entrance matting area.

In heavily frequented entrances, daily cleaning may be necessary. In less used private areas, cleaning several times a week is often sufficient. The key is to remove dirt before larger amounts accumulate deep in the brush.

PORTA should only be vacuumed when dry. After a rainy day, the brush should not be intensively cleaned immediately in the evening while still damp. It is better to let it dry overnight and vacuum thoroughly the next morning. Damp dirt is harder to remove and can be worked deeper into the structure by the brush movement.

When vacuuming, the device should be moved slowly over the surface in several passes. Heavily used walkways and transitions between outdoor and indoor areas should be cleaned multiple times.

In addition to vacuuming, a loosely laid PORTA mat can be turned over and gently beaten out. This causes sand, small stones, and other loose particles to fall out of the open structure.

When planning larger entrance matting areas, it is advisable to assemble them from several manageable sections. Individual elements of about two to three square meters are easier to lift, turn, beat out, and clean. PORTA is relatively heavy even when clean and can absorb multiple times its own weight in dirt during use.

If a fixed or large-format PORTA area cannot be turned, a suitable sweeper with counter-rotating brush rollers can be used additionally. The brushes loosen dirt deep in the structure and transport it upwards.

Since an entrance matting collects not only sand and dust but also oil, soot, and road residues, it should be professionally cleaned periodically depending on usage. A controlled dry foam process is suitable for gentle refreshment. Care must be taken to introduce only a small amount of moisture into the coconut structure.

Wet cleaning is basically possible but must be done very carefully. Too much water can cause waves and shape changes. If spray extraction is used, it should be done exclusively with a hand nozzle, limited water amount, and simultaneous intensive vacuuming.

The coconut fibers must not be mechanically treated strongly when wet. After each wet cleaning, PORTA must dry quickly, completely, and well ventilated. The area should only be heavily used again once it is completely dry.

High dirt absorption

PORTA can store large amounts of sand, dust, and other loose particles in its open coir structure. The surface can therefore still look well-maintained, even though the brush is already heavily filled with dirt inside.

Do not wait to clean until dirt is visible on the surface. Regular thorough cleaning is crucial for the functionality and lifespan of the brush.

Moisture and indoor climate

PORTA is designed for use in entrance areas and can temporarily absorb moisture from shoes. However, permanent wetness or complete saturation must be avoided.

The brush should only be vacuumed dry or knocked out. After rainy days, ensure that the moisture can fully evaporate. PORTA must not be covered with foils, furniture, or other objects while it is still damp.

A balanced indoor climate and good air circulation support drying. In enclosed entrance areas, regular ventilation is recommended. During machine wet cleaning, blowers or dehumidifiers can be used to shorten drying time.

Loose-laid and fixed version

Loose-laid PORTA mats should be regularly lifted, turned, and checked on the underside. Sand and moisture can accumulate between the mat and the floor.

Before placing back, both the underside of the mat and the floor must be completely dry and clean. Trapped moisture can cause odors, discoloration, or changes to the floor.

For large or fixed installations, planning should already consider how the area can later be machine cleaned and dried.

Colour and material changes

Coir is a natural material. Slight differences in colour and structure are part of its characteristic appearance. Intense moisture, unsuitable cleaning agents, or strong mechanical treatment can lead to visible changes.

Cleaning agents should therefore always be tested first on a small, inconspicuous area.

Edgings made of linen, wool felt, or leather differ in material, texture, and cleaning behavior from the actual carpet surface. Stains and dirt should therefore be treated with particular care.

Loose dirt can be vacuumed with a smooth nozzle or at reduced suction power. The nozzle should not be rubbed vigorously over the edging. Fresh liquids should be immediately absorbed with a white, absorbent cloth or paper towel. Do not rub, but gently dab.

Water and cleaning agents should never be poured directly onto the edging. Instead, a white cloth should be only slightly moistened and the spot gently treated from the outside towards the inside. The moisture must then be completely absorbed with a dry cloth.

For linen and wool felt edgings, excessive moisture can cause deformation, color changes, or visible water marks. Leather edgings should not be treated with carpet cleaning agents.

Our leather bands are treated with a wax during tanning (except black), which protects against drying out and abrasion. Handling can cause scuff marks on this wax layer. These can be easily rubbed off with a soft, smooth, colorless cloth. We recommend treating signs of wear with Hamanol leather care or a re-greasing saddle soap: Stübben saddle soap for cleaning / Stübben Hamanol leather care for maintenance; www.stuebben.com

For large, oily, heavily staining, or unknown stains, we recommend professional cleaning. This is especially true if both the carpet surface and edging are affected at the same time.

For periodic refreshing, a deep cleaning, or the treatment of larger and stubborn stains, we recommend having the version carried out by a professional carpet cleaning company experienced in handling natural fibres.

Before starting the work, the cleaning company should be informed about the material, construction, edging, and installation method of the carpet. The cleaning method and cleaning agents should first be tested on an inconspicuous spot.

For a gentle full-surface refresh, the yarn pad method may be suitable. Spray extraction should mainly be used partially and only when necessary for natural fibres. The fibre should be worked in one direction and then dried quickly. 

Are you unsure how to treat a stain or need a recommendation for regular care of your carpet? Contact us preferably before using cleaning agents or performing intensive treatment.

If possible, please have the following information ready:

• Product name and material of the carpet
• Age and approximate size of the stain
• Known cause of the soiling
• Treatment already performed
• Current photos in daylight

The sooner we can assess the situation, the better we can avoid unsuitable treatment steps and possible consequential damage.

You can reach our cleaning hotline at +41 62 919 86 66

For periodic refreshing, a deep cleaning, or the treatment of larger and stubborn stains, we recommend the version by a professional rug cleaning company experienced in handling natural fibres.

Before starting the work, the cleaning company should be informed about the material, construction, edging, and installation method of the rug. The cleaning method and cleaning agents should first be tested on an inconspicuous spot.

For a gentle full-surface refresh, the yarn pad method may be suitable. Spray extraction should only be used on natural fibres when necessary and preferably partially. The fibres should be treated exclusively in one direction. Afterwards, the rug must be dried quickly and completely.

In Switzerland, we work with a cleaning company specialized in high-quality rugs. Your rug can be brought directly to us in Langenthal. Upon request, we can also arrange pickup.

Upon receipt, the rug is inspected and the appropriate cleaning method is determined. You will then receive a cost estimate. The cleaning will only be carried out after your approval. After completion, the rug can be picked up in Langenthal or delivered back to you.

The best way to prevent dirt is to stop it from entering the living or office space in the first place. An effective entrance matting area significantly reduces the amount of sand, dust, moisture, and other dirt particles brought inside, thereby making an important contribution to preserving the carpet’s value over the long term.

To the Porta product page:

Sisal rugs should be vacuumed regularly and slowly depending on usage. In private areas, vacuuming once or twice a week is usually sufficient. In entrances, offices, meeting rooms, restaurants, or other heavily used areas, daily or several times weekly cleaning may be necessary.

The vacuum cleaner should be moved in quiet, overlapping strokes. Walkways, areas in front of doors, under tables, and around seating furniture should be cleaned especially thoroughly. Quick, superficial vacuuming only removes part of the dirt; slow vacuuming gives the brush roller and airflow time to loosen sand and dust from the firm structure.

Damp spots should only be vacuumed after they are completely dry. Wet dirt can be pressed deeper into the fabric and is much harder to remove. After a cleaning attempt or water exposure, the rug must be well ventilated and dried quickly.

For periodic refreshment, only a low-moisture, professionally executed method is suitable. Depending on the product, construction, and installation type, a controlled yarn pad or dry foam method may be appropriate. Cleaning agents and methods must be tested beforehand in an inconspicuous spot.

Full-surface spray extraction is generally not recommended for sisal. Too much water can cause waves, shrinkage, color changes, water stains, or changes to the substrate. If a damp treatment is unavoidable due to heavy localized soiling, it should be performed by a professional company using very little liquid, immediate suction, and rapid technical drying.

Moisture and Dimensional Stability

Sisal reacts noticeably to water and strong changes in humidity. Spilled liquids must be absorbed immediately. The rug must not become soaked or ever be flooded with water. After any wet treatment, rapid and even drying is required.

Natural Colour and Texture Variations

Sisal is a natural material. Slight differences in colour, gloss, fibre thickness, and weave pattern are characteristic features. Moisture, intense sunlight, and unsuitable cleaning agents can enhance these differences or cause permanent colour changes.

Furniture, Casters, and Mechanical Stress

Furniture should be equipped with clean, sufficiently large, and undamaged gliders. Sand grains under gliders can heavily strain the surface when moved. Chair casters should only be used on sisal qualities expressly approved for this; otherwise, a suitable protective underlay is recommended.

Indoor Climate

A relative humidity of about 45 to 60 percent supports the dimensional stability of the natural fibre. Extreme dryness, permanently high humidity, and strong short-term fluctuations should be avoided. With underfloor heating, particular attention should be paid to preventing overly dry indoor air.

Edgings made of linen, wool felt, or leather react differently to moisture and cleaning agents than the sisal surface. Loose dirt can be vacuumed with a narrow smooth nozzle or with reduced brush action. The rotating roller must not work directly on seams and edgings for extended periods.

Fresh liquids should be absorbed immediately with a white absorbent cloth. Do not rub; dab from the outside toward the center. Never apply water or cleaning agents directly to the edging.

Linen and felt edgings should only be moistened very sparingly. Excessive wetting can cause water stains, deformation, or color changes. Leather must not be treated with carpet cleaning agents; use only a suitable colorless leather care product after testing on an inconspicuous spot.

If both the sisal surface and edging are affected or if the dirt is oily, strongly staining, or widespread, we recommend a professional assessment.

For periodic refreshing, a deep cleaning, or the treatment of larger and stubborn stains, we recommend having the version carried out by a professional carpet cleaning company experienced in handling natural fibres.

Before starting the work, the cleaning company should be informed about the material, construction, edging, and installation method of the carpet. The cleaning method and cleaning agents should first be tested on an inconspicuous spot.

For a gentle full-surface refresh, the yarn pad method may be suitable. Spray extraction should mainly be used partially and only when necessary for natural fibres. The fibre should be worked in one direction and then dried quickly. 

Are you unsure how to treat a stain or need a recommendation for regular care of your carpet? Contact us preferably before using cleaning agents or performing intensive treatment.

If possible, please have the following information ready:

• Product name and material of the carpet
• Age and approximate size of the stain
• Known cause of the soiling
• Treatment already performed
• Current photos in daylight

The sooner we can assess the situation, the better we can avoid unsuitable treatment steps and possible consequential damage.

You can reach our cleaning hotline at +41 62 919 86 66

For periodic refreshing, a deep cleaning, or the treatment of larger and stubborn stains, we recommend the version by a professional rug cleaning company experienced in handling natural fibres.

Before starting the work, the cleaning company should be informed about the material, construction, edging, and installation method of the rug. The cleaning method and cleaning agents should first be tested on an inconspicuous spot.

For a gentle full-surface refresh, the yarn pad method may be suitable. Spray extraction should only be used on natural fibres when necessary and preferably partially. The fibres should be treated exclusively in one direction. Afterwards, the rug must be dried quickly and completely.

In Switzerland, we work with a cleaning company specialized in high-quality rugs. Your rug can be brought directly to us in Langenthal. Upon request, we can also arrange pickup.

Upon receipt, the rug is inspected and the appropriate cleaning method is determined. You will then receive a cost estimate. The cleaning will only be carried out after your approval. After completion, the rug can be picked up in Langenthal or delivered back to you.

The best way to prevent dirt is to stop it from entering the living or office space in the first place. An effective entrance matting area significantly reduces the amount of sand, dust, moisture, and other dirt particles brought inside, thereby making an important contribution to preserving the carpet’s value over the long term.

To the Porta product page:

Care for viscose carpets exclusively by dry cleaning and with a smooth, clean suction nozzle. Depending on use, vacuum slowly once or twice a week. Adjust the suction power so that loose particles are picked up without lifting the pile too much.

Vacuum preferably in the direction of the pile. Vacuuming across the grain can visibly bend the pile and temporarily change its reflection. Avoid rotating brush rollers, beating brushes, and aggressive turbo brushes.

Regularly remove sand and dust as they mechanically stress the delicate fiber surface. The nozzle must have smooth edges; damaged plastic parts can pull threads or roughen the pile.

Periodic deep cleaning should only be performed by a certified specialist company experienced with viscose. The procedure must be tailored to the product, coloring, construction, and backing. A typical full-surface spray extraction or wet wash is not suitable.

After contact with liquid, do not rub, brush, or blow-dry the spot. Only immediately blot dry and have it professionally assessed. The less mechanical movement during the wet state, the lower the risk of additional structural changes.

Pronounced moisture sensitivity

Even small amounts of liquid can cause visible and permanent changes in viscose. The fiber swells, lays sideways, and can clump together when drying. Water stains should therefore not be treated like ordinary dirt.

Sheen and pile direction

Light and dark areas arise from the different positioning and light reflection of the pile. Footprints, nap direction, and use can change the appearance without indicating dirt.

Mechanical stress

Viscose has significantly less strength when wet. Never rub, brush, or walk on wet spots. Treat dry areas only with smooth nozzles and suitable furniture glides.

Room climate and location

A constant room climate of about 45 to 60 percent relative humidity is ideal. Do not place rugs in damp entrance areas, under dripping plant pots, or in places with condensation. Direct intense sunlight can alter colors.

For viscose carpets, edging and pile must be assessed separately. Remove loose dirt with a smooth narrow nozzle at reduced suction power. Do not mechanically rub edges and seams.

Absorb liquids immediately. Do not apply water or cleaning agents directly to the edging or viscose. Even if the edging is made of linen or leather, moisture can migrate into the adjacent viscose pile.

Treat leather exclusively with a suitable colorless care product and keep a large distance from the viscose. For any wet or oily stains in the border area, we recommend a professional assessment.

For periodic refreshing, a deep cleaning, or the treatment of larger and stubborn stains, we recommend having the version carried out by a professional carpet cleaning company experienced in handling natural fibres.

Before starting the work, the cleaning company should be informed about the material, construction, edging, and installation method of the carpet. The cleaning method and cleaning agents should first be tested on an inconspicuous spot.

For a gentle full-surface refresh, the yarn pad method may be suitable. Spray extraction should mainly be used partially and only when necessary for natural fibres. The fibre should be worked in one direction and then dried quickly. 

Are you unsure how to treat a stain or need a recommendation for regular care of your carpet? Contact us preferably before using cleaning agents or performing intensive treatment.

If possible, please have the following information ready:

• Product name and material of the carpet
• Age and approximate size of the stain
• Known cause of the soiling
• Treatment already performed
• Current photos in daylight

The sooner we can assess the situation, the better we can avoid unsuitable treatment steps and possible consequential damage.

You can reach our cleaning hotline at +41 62 919 86 66

For periodic refreshing, a deep cleaning, or the treatment of larger and stubborn stains, we recommend the version by a professional rug cleaning company experienced in handling natural fibres.

Before starting the work, the cleaning company should be informed about the material, construction, edging, and installation method of the rug. The cleaning method and cleaning agents should first be tested on an inconspicuous spot.

For a gentle full-surface refresh, the yarn pad method may be suitable. Spray extraction should only be used on natural fibres when necessary and preferably partially. The fibres should be treated exclusively in one direction. Afterwards, the rug must be dried quickly and completely.

In Switzerland, we work with a cleaning company specialized in high-quality rugs. Your rug can be brought directly to us in Langenthal. Upon request, we can also arrange pickup.

Upon receipt, the rug is inspected and the appropriate cleaning method is determined. You will then receive a cost estimate. The cleaning will only be carried out after your approval. After completion, the rug can be picked up in Langenthal or delivered back to you.

The best way to prevent dirt is to stop it from entering the living or office space in the first place. An effective entrance matting area significantly reduces the amount of sand, dust, moisture, and other dirt particles brought inside, thereby making an important contribution to preserving the carpet’s value over the long term.

To the Porta product page:

For regular maintenance cleaning, the rug should be vacuumed thoroughly and slowly. In private residential areas, this is usually sufficient once or twice a week depending on usage. In more heavily used areas, such as offices, reception zones, meeting rooms, or dining areas, more frequent cleaning may be necessary.

It is important that not only the clearly visible surfaces but also walkways, areas under tables, and zones around seating furniture are carefully cleaned. Slow vacuuming improves the removal of sand, dust, and other loose dirt particles. Loose particles make up a large portion of the soiling of textile floor coverings, so thorough daily or regular maintenance cleaning is especially important.

Depending on usage (in public and professional settings), the rug can be refreshed approximately once a year or as needed by a specialist company. The yarn pad method is particularly suitable for wool rugs and textile floor coverings. In this process, only a small amount of cleaning solution is applied as a fine mist and then removed along with the dissolved dirt using a pad machine and a yarn pad. Due to the low moisture input, drying times are comparatively short. 

A full-surface spray extraction should only be performed on wool rugs in cases of exceptionally heavy soiling and by an experienced specialist company. Intensive wet cleaning can wash out part of the natural wool grease that protects the fiber. Additionally, natural fibres are sensitive to excessive moisture and mechanical stress.

For individual deep-set stains, partial spray extraction can be useful. The affected area should be treated only in one direction and never crosswise, as this can otherwise cause changes to the fiber structure. After treatment, the area must be dried as quickly and completely as possible. 

During cleaning and drying, a balanced indoor climate should be maintained. Rooms should be well ventilated without exposing the rug to cold or very humid air for extended periods. Furniture should only be placed back on the treated area once the rug is completely dry.

Initial fiber release and pilling

In the first two to three months, short-staple fibers can come loose from the twisted wool yarn. They appear as loose lint or small fiber knots on the rug surface. This initial fiber release is typical for wool rugs, decreases over time with regular care, and does not represent a quality defect.

Loose fibers should not be pulled out by hand. They are best removed regularly with a brush vacuum cleaner with a powered brush roller. The rug should be vacuumed slowly but without strong pressure.

Pilling can be intensified by mechanical stress. This includes unsuitable chair casters, damaged furniture gliders, frequent turning of chairs in the same spot, and repeated rubbing by shoe soles or other objects.

Room air and climate

Very dry indoor air can also promote fiber release and pilling. We recommend a relative humidity of approximately 45 to 60 percent. Values below 45 percent should be avoided if possible.

Especially in winter, indoor air can become very dry due to heating and low fresh air supply. Therefore, humidity should be monitored with a hygrometer. Regular short ventilation in the morning and evening, as well as a suitable humidifier if needed, can help maintain a balanced indoor climate.

It is important to maintain as even a humidity level as possible. The rug should not be exposed to permanently very dry air or excessive moisture. After stain treatment or cleaning, the room should be well ventilated until the rug is completely dry.

Chair casters and furniture gliders

Office chairs should only use casters that are explicitly designed for textile floor coverings. Hard casters for smooth floors can stress the rug pile more and cause visible wear or pressure marks. Please note that only rugs approved for use with chair casters are suitable.

Chairs, tables, and other movable furniture should also be equipped with suitable and undamaged gliders. The gliders should be checked regularly, as sand grains or other hard particles can become lodged in them. These can mechanically stress the rug when moving the furniture.

Edgings made of linen, wool felt, or leather differ in material, texture, and cleaning behavior from the actual carpet surface. Stains and dirt should therefore be treated with particular care.

Loose dirt can be vacuumed with a smooth nozzle or at reduced suction power. The nozzle should not be rubbed vigorously over the edging. Fresh liquids should be immediately absorbed with a white, absorbent cloth or paper towel. Do not rub, but gently dab.

Water and cleaning agents should never be poured directly onto the edging. Instead, a white cloth should be only slightly moistened and the area gently treated from the outside toward the inside. The moisture must then be completely absorbed with a dry cloth.

For linen and wool felt edgings, excessive moisture can cause deformation, color changes, or visible water marks. Leather edgings should not be treated with carpet cleaning agents. Use a suitable, colorless leather care product for leather, which should be tested beforehand on an inconspicuous spot.

For large, oily, strongly staining, or unknown stains, we recommend professional cleaning. This is especially true if both the carpet surface and edging are affected at the same time.

For periodic refreshing, a deep cleaning, or the treatment of larger and stubborn stains, we recommend having the version carried out by a professional carpet cleaning company experienced in handling natural fibres.

Before starting the work, the cleaning company should be informed about the material, construction, edging, and installation method of the carpet. The cleaning method and cleaning agents should first be tested on an inconspicuous spot.

For a gentle full-surface refresh, the yarn pad method may be suitable. Spray extraction should mainly be used partially and only when necessary for natural fibres. The fibre should be worked in one direction and then dried quickly. 

Are you unsure how to treat a stain or need a recommendation for regular care of your carpet? Contact us preferably before using cleaning agents or performing intensive treatment.

If possible, please have the following information ready:

• Product name and material of the carpet
• Age and approximate size of the stain
• Known cause of the soiling
• Treatment already performed
• Current photos in daylight

The sooner we can assess the situation, the better we can avoid unsuitable treatment steps and possible consequential damage.

You can reach our cleaning hotline at +41 62 919 86 66

For periodic refreshing, a deep cleaning, or the treatment of larger and stubborn stains, we recommend the version by a professional rug cleaning company experienced in handling natural fibres.

Before starting the work, the cleaning company should be informed about the material, construction, edging, and installation method of the rug. The cleaning method and cleaning agents should first be tested on an inconspicuous spot.

For a gentle full-surface refresh, the yarn pad method may be suitable. Spray extraction should only be used on natural fibres when necessary and preferably partially. The fibres should be treated exclusively in one direction. Afterwards, the rug must be dried quickly and completely.

In Switzerland, we work with a cleaning company specialized in high-quality rugs. Your rug can be brought directly to us in Langenthal. Upon request, we can also arrange pickup.

Upon receipt, the rug is inspected and the appropriate cleaning method is determined. You will then receive a cost estimate. The cleaning will only be carried out after your approval. After completion, the rug can be picked up in Langenthal or delivered back to you.

The best way to prevent dirt is to stop it from entering the living or office space in the first place. An effective entrance matting area significantly reduces the amount of sand, dust, moisture, and other dirt particles brought inside, thereby making an important contribution to preserving the carpet’s value over the long term.

To the Porta product page:

Regularly vacuum wool felt rugs with a smooth suction nozzle or a suitable rug nozzle. Adjust the suction power so that loose particles are picked up without lifting felt strips, edges, or surface layers.

In private areas, vacuuming once or twice a week is sufficient depending on usage. Clean heavily used areas more frequently. Move the device slowly over the surface and carefully treat gaps, edges, and areas under furniture.

Rotating brush rollers should only be used if the specific felt construction allows it. Aggressive brushes can roughen the surface, pull out fibers, or damage edges.

For periodic refreshment, a low-moisture method by a professional company should be chosen. Avoid heavy, full-surface soaking. Wool and felt construction can compact, deform, or dry unevenly if exposed to too much water, friction, and long drying times.

After each wet treatment, dry the area quickly and completely. Only replace furniture once the rug and the underlying surface are dry.

Initial fluff

Light fluff or individual loose fibers are typical for new wool felt material. They can be carefully vacuumed and will decrease over time. Do not pull out fibers or use lint shavers.

Pressure marks and use

Heavy furniture can locally compress the felt. Use sufficiently large, clean furniture gliders and occasionally change the position of heavily loaded furniture if necessary. Localized pressure marks are not always fully reversible.

Moisture

Wool felt must not be heavily soaked or rubbed while wet. Both can lead to additional felting, shape changes, and an uneven surface.

Indoor climate

We recommend a relatively constant relative humidity of about 45 to 60 percent. Avoid extreme dryness during the heating period and ventilate well after wet cleaning.

For edgings made of linen, leather, or additional wool felt, vacuum loose dirt with a smooth narrow nozzle. Do not treat edges, seams, and transitions with a rotating brush.

Immediately absorb fresh liquids with a white cloth and gently dab from the outside toward the inside. Do not rub and do not apply water directly to the edging.

Moisten linen and felt only minimally. Treat leather separately with a suitable colorless leather care product. In case of deformation, extensive dirt, or moisture penetration, professional cleaning is recommended.

For periodic refreshing, a deep cleaning, or the treatment of larger and stubborn stains, we recommend having the version carried out by a professional carpet cleaning company experienced in handling natural fibres.

Before starting the work, the cleaning company should be informed about the material, construction, edging, and installation method of the carpet. The cleaning method and cleaning agents should first be tested on an inconspicuous spot.

For a gentle full-surface refresh, the yarn pad method may be suitable. Spray extraction should mainly be used partially and only when necessary for natural fibres. The fibre should be worked in one direction and then dried quickly. 

Are you unsure how to treat a stain or need a recommendation for regular care of your carpet? Contact us preferably before using cleaning agents or performing intensive treatment.

If possible, please have the following information ready:

• Product name and material of the carpet
• Age and approximate size of the stain
• Known cause of the soiling
• Treatment already performed
• Current photos in daylight

The sooner we can assess the situation, the better we can avoid unsuitable treatment steps and possible consequential damage.

You can reach our cleaning hotline at +41 62 919 86 66

For periodic refreshing, a deep cleaning, or the treatment of larger and stubborn stains, we recommend the version by a professional rug cleaning company experienced in handling natural fibres.

Before starting the work, the cleaning company should be informed about the material, construction, edging, and installation method of the rug. The cleaning method and cleaning agents should first be tested on an inconspicuous spot.

For a gentle full-surface refresh, the yarn pad method may be suitable. Spray extraction should only be used on natural fibres when necessary and preferably partially. The fibres should be treated exclusively in one direction. Afterwards, the rug must be dried quickly and completely.

In Switzerland, we work with a cleaning company specialized in high-quality rugs. Your rug can be brought directly to us in Langenthal. Upon request, we can also arrange pickup.

Upon receipt, the rug is inspected and the appropriate cleaning method is determined. You will then receive a cost estimate. The cleaning will only be carried out after your approval. After completion, the rug can be picked up in Langenthal or delivered back to you.

The best way to prevent dirt is to stop it from entering the living or office space in the first place. An effective entrance matting area significantly reduces the amount of sand, dust, moisture, and other dirt particles brought inside, thereby making an important contribution to preserving the carpet’s value over the long term.

To the Porta product page:

Tufted wool carpets should be vacuumed regularly, slowly, and in overlapping passes depending on usage. In private settings, vacuuming once or twice a week is usually sufficient, while heavily used commercial areas require more frequent cleaning.

The nozzle and brush action must be matched to the pile type. Cut pile can be cleaned with a height-adjustable electric brush, provided the roller does not pull the pile too much. For loop pile or coarse textures, a smooth carpet nozzle or a very gently set brush is preferable.

Never pull out protruding loops or long threads. They can be professionally trimmed flush, as long as the construction is not opened.

For periodic refreshment, a low-moisture yarn pad method may be suitable. Beforehand, the product, backing structure, edging, and installation method must be checked.

Full-surface spray extraction should only be performed in cases of heavy soiling, suitable construction, and by an experienced professional company. Too much water can penetrate the backing and lead to long drying times, odors, dimensional changes, or impairment of the backing fixation. Spot wet treatment should always be done with minimal liquid, immediate vacuuming, and rapid drying.

Tufting construction and moisture

In tufted carpets, the pile, backing, and rear fixation must be considered as a complete system. Heavy moisture can affect not only the wool fiber but also the backing structure and dimensional stability. Therefore, always work with as little moisture as possible.

Cut pile

With cut pile, initially loose fibers and pilling may occur. Regularly vacuum these fibers and do not pull them out. Depending on the light incidence and pile direction, shading may appear.

Loop pile

Never pull protruding loops. Sharp-edged furniture, unsuitable chair casters, and animal claws can catch threads. Only use equipment whose brush roller does not get caught in the structure.

Room climate and use

A relative humidity of about 45 to 60 percent supports balanced behavior of the wool. Chair casters should only be used on qualities explicitly approved for them. Keep furniture gliders clean and undamaged.

Edgings and seams in tufted carpets must be especially protected from mechanical stress and moisture penetration. Remove loose dirt with a smooth narrow nozzle or with reduced brush action.

Blot fresh liquids with a white cloth. Do not rub and do not apply water or cleaning agents directly to the edging or seam.

Moisten linen and felt edgings only minimally. Treat leather separately with a suitable colorless leather care product. If moisture penetrates the edge area, there is a risk that moisture will enter the backing; therefore, dry quickly and consult a specialist company for larger stains.

For periodic refreshing, a deep cleaning, or the treatment of larger and stubborn stains, we recommend having the version carried out by a professional carpet cleaning company experienced in handling natural fibres.

Before starting the work, the cleaning company should be informed about the material, construction, edging, and installation method of the carpet. The cleaning method and cleaning agents should first be tested on an inconspicuous spot.

For a gentle full-surface refresh, the yarn pad method may be suitable. Spray extraction should mainly be used partially and only when necessary for natural fibres. The fibre should be worked in one direction and then dried quickly. 

Are you unsure how to treat a stain or need a recommendation for regular care of your carpet? Contact us preferably before using cleaning agents or performing intensive treatment.

If possible, please have the following information ready:

• Product name and material of the carpet
• Age and approximate size of the stain
• Known cause of the soiling
• Treatment already performed
• Current photos in daylight

The sooner we can assess the situation, the better we can avoid unsuitable treatment steps and possible consequential damage.

You can reach our cleaning hotline at +41 62 919 86 66

For periodic refreshing, a deep cleaning, or the treatment of larger and stubborn stains, we recommend the version by a professional rug cleaning company experienced in handling natural fibres.

Before starting the work, the cleaning company should be informed about the material, construction, edging, and installation method of the rug. The cleaning method and cleaning agents should first be tested on an inconspicuous spot.

For a gentle full-surface refresh, the yarn pad method may be suitable. Spray extraction should only be used on natural fibres when necessary and preferably partially. The fibres should be treated exclusively in one direction. Afterwards, the rug must be dried quickly and completely.

In Switzerland, we work with a cleaning company specialized in high-quality rugs. Your rug can be brought directly to us in Langenthal. Upon request, we can also arrange pickup.

Upon receipt, the rug is inspected and the appropriate cleaning method is determined. You will then receive a cost estimate. The cleaning will only be carried out after your approval. After completion, the rug can be picked up in Langenthal or delivered back to you.

The best way to prevent dirt is to stop it from entering the living or office space in the first place. An effective entrance matting area significantly reduces the amount of sand, dust, moisture, and other dirt particles brought inside, thereby making an important contribution to preserving the carpet’s value over the long term.

To the Porta product page:

Wool velour should be vacuumed slowly and thoroughly once or twice a week depending on use, and more frequently in heavily used areas. Walkways, seating areas, and zones under tables should be treated especially carefully.

The pile should be vacuumed in as even strokes as possible. Depending on the direction of the nap, temporarily lighter and darker areas may appear. These shading effects are typical for velour and are not dirt.

A well-gliding carpet nozzle is suitable for regular cleaning. A motor-driven, height-adjustable brush roller can be used from time to time to loosen loose fibers and deeply embedded sand. However, the brush must not pull or roughen the pile strongly.

For periodic refreshment, the yarn pad method can be used by a professional company if the construction is suitable. The moisture input remains low and the drying time short.

Full-surface spray extraction is only recommended for exceptionally heavy soiling and after professional assessment. Intensive wet cleaning can reduce natural wool fats and, if done improperly, lead to pile changes, color deviations, or long drying times. Spot spray extraction should be performed exclusively in a controlled manner, in the direction of the pile or processing, and followed by rapid drying.

Initial fiber release and pilling

In the first weeks or months, loose wool fibers and small fiber knots may become visible. This is typical for a new wool velour material. Regular, gentle vacuuming reduces fiber release over time. Do not pull out fibers by hand.

Shading and wear luster

Due to the different direction of the pile, lighter or darker areas appear depending on the viewing angle and light incidence. Walkways may also become visually apparent, even though the pile is not dirty. This so-called shading is part of the character of velour.

Room air and climate

A relative humidity of about 45 to 60 percent supports the elasticity of the wool. Values below 45 percent should be avoided, especially during the heating period. Regular short ventilation and, if necessary, a controlled use of a humidifier help to prevent extreme dryness.

Furniture rollers and gliders

Use clean, undamaged gliders and chair rollers suitable only for textile floor coverings. Chair rollers should only be used on carpet qualities approved for this purpose. Point loads over time can compress the pile and cause visible pressure marks.

Edgings made of linen, wool felt, or leather must be cleaned separately and with special care. Loose dirt should be vacuumed with a narrow smooth nozzle or with reduced brush action. A rotating brush roller must not be run continuously over edges and seams.

Fresh liquids should be immediately absorbed with a white cloth and blotted from the outside toward the inside. Do not pour water or cleaning agents directly onto the edging.

Moisten linen and wool felt very sparingly, as water stains or deformations may occur otherwise. Treat leather exclusively with a suitable colorless care product. If both the pile and edging are soiled at the same time, professional cleaning is preferable.

For periodic refreshing, a deep cleaning, or the treatment of larger and stubborn stains, we recommend having the version carried out by a professional carpet cleaning company experienced in handling natural fibres.

Before starting the work, the cleaning company should be informed about the material, construction, edging, and installation method of the carpet. The cleaning method and cleaning agents should first be tested on an inconspicuous spot.

For a gentle full-surface refresh, the yarn pad method may be suitable. Spray extraction should mainly be used partially and only when necessary for natural fibres. The fibre should be worked in one direction and then dried quickly. 

Are you unsure how to treat a stain or need a recommendation for regular care of your carpet? Contact us preferably before using cleaning agents or performing intensive treatment.

If possible, please have the following information ready:

• Product name and material of the carpet
• Age and approximate size of the stain
• Known cause of the soiling
• Treatment already performed
• Current photos in daylight

The sooner we can assess the situation, the better we can avoid unsuitable treatment steps and possible consequential damage.

You can reach our cleaning hotline at +41 62 919 86 66

For periodic refreshing, a deep cleaning, or the treatment of larger and stubborn stains, we recommend the version by a professional rug cleaning company experienced in handling natural fibres.

Before starting the work, the cleaning company should be informed about the material, construction, edging, and installation method of the rug. The cleaning method and cleaning agents should first be tested on an inconspicuous spot.

For a gentle full-surface refresh, the yarn pad method may be suitable. Spray extraction should only be used on natural fibres when necessary and preferably partially. The fibres should be treated exclusively in one direction. Afterwards, the rug must be dried quickly and completely.

In Switzerland, we work with a cleaning company specialized in high-quality rugs. Your rug can be brought directly to us in Langenthal. Upon request, we can also arrange pickup.

Upon receipt, the rug is inspected and the appropriate cleaning method is determined. You will then receive a cost estimate. The cleaning will only be carried out after your approval. After completion, the rug can be picked up in Langenthal or delivered back to you.